| Entity | Lapdog Pty Ltd (ABN 45 695 680 294) |
| Version | 1.0 |
| Effective date | 20 May 2026 |
| Last updated | 20 May 2026 |
| Governing law | Victoria, Australia |
| Platform | www.lapdogpets.com.au |
| Privacy contact | [email protected] |
1. About This Policy
Lapdog Pty Ltd (ABN 45 695 680 294) (Lapdog, we, us, our) operates an online marketplace that connects pet owners with qualified, independent pet care providers — each of whom holds a Certificate IV in Veterinary Nursing or equivalent qualification. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with the Lapdog platform and our related services.
This policy applies to all individuals who interact with Lapdog, including:
(a) Pet owners who create an account, list their pets, and book providers through the Lapdog platform;
(b) Providers who register on the platform, create a provider profile, and accept bookings;
(c) Clinics that register a Clinic account on the platform and use the Shift Board to advertise available shifts; and
(d) Visitors to the Lapdog website.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the 13 Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. The APPs govern how we collect, hold, use, disclose, and manage personal information about individuals.
By creating an account on the Lapdog platform or otherwise providing us with your personal information, you acknowledge that you have read and understood this policy and agree to the collection, use, and disclosure of your information as described in it.
2. What Information We Collect
The information we collect depends on whether you are a pet owner or a provider. The tables below set out the categories of personal information we collect from each user group.
2.1 Pet Owners
| Category | Examples |
|---|---|
| Identity and contact | Full name, email address, phone number, suburb and postcode |
| Account credentials | Username, encrypted password |
| Pet information | Pet name, species, breed, age, weight, behavioural and medical conditions, medications (including dosage and administration instructions), insurer, behavioural notes, vaccination status, emergency veterinary contact, pet health events and information |
| Booking information | Booking dates, service type, special instructions provided for each booking, pre-booking quiz responses |
| Payment information | Transaction records, booking fee amounts. Note: payment card details are processed directly by Stripe and are not stored by Lapdog — see clause 6. |
| Communications | Messages or correspondence with Lapdog or with providers through the platform |
| Reviews and feedback | Text reviews and star ratings submitted after a completed booking |
| Technical data | IP address, browser type, device identifiers, cookies and usage data collected via Google Analytics — see clause 6 |
| Photo consent preference | Whether you have consented to photo updates being shared during a booking |
| Telehealth consultation data | Clinical intake responses submitted through the pre-booking quiz for telehealth bookings (reason for consultation, symptoms, onset, prior veterinary history, current medications, desired outcomes). Telehealth session metadata (date, time, duration). |
| Pet Health Timeline data | Health events (date, type, description, notes), reminders, active medications and conditions recorded on the pet’s profile, and automatically generated entries from pre-booking quiz responses, booking notes, and profile changes. |
| Pet Passport sharing activity | Records of Pet Passport links created (including creation date, expiry setting, and revocation status). Lapdog does not track or store the identity of third parties who access a Pet Passport link. |
2.2 Providers
| Category | Examples |
|---|---|
| Identity and contact | Full name, email address, phone number, suburb and postcode |
| Account credentials | Username, encrypted password |
| Qualification information | Certificate IV in Veterinary Nursing (or equivalent) — qualification type, issuing institution, year of completion; any additional professional development relevant to services offered on the platform. Reviewed by Lapdog at onboarding for the purpose of verifying provider qualifications and displaying a Verified badge on approved provider profiles. |
| Employment verification | Name and contact details of the veterinary clinic or employer contacted by Lapdog for reference verification purposes — see clause 2.3 |
| Police check information | A copy of the National Police Check document uploaded by the provider at onboarding. Accessible only to authorised Lapdog staff for the purpose of reviewing and approving provider profiles, and displaying a Verified badge on approved provider profiles — see clause 2.3 |
| Insurance information | Public liability insurance certificate of currency, including insurer name, policy number, and coverage period. Reviewed by Lapdog at onboarding and upon each renewal for the purpose of verifying insurance currency and displaying a Verified badge on approved provider profiles |
| Service and pricing information | Services offered, geographic range, pricing set by the provider |
| Availability | Availability calendar information entered by the provider |
| ABN | Australian Business Number provided at registration |
| Payment information | Stripe Connect account details. Stripe conducts its own KYC process. Bank account details are collected and stored by Stripe, not by Lapdog — see clause 6 |
| Booking and service records | Bookings accepted, completed, and declined; service history; provider ratings and reviews received |
| Photo updates | Photos uploaded through the platform during a booking — see clause 2.4 |
| Telehealth consultation data | Telehealth session metadata (date, time, duration, connection status). |
| Communications | Messages or correspondence with Lapdog or with pet owners through the platform |
| Technical data | IP address, browser type, device identifiers, cookies and usage data |
2.3 Sensitive Information — Police Checks and Health Information
Under the Privacy Act, certain categories of information attract a higher level of protection as ‘sensitive information’. The following types of sensitive information may be collected by Lapdog:
Police check documents: Providers are required to obtain a National Police Check and upload a copy of the document to the Lapdog platform at the time of onboarding. Lapdog retains a copy of the uploaded police check document for the purpose of reviewing and approving provider profiles before they are permitted to accept bookings on the platform. Access to these documents is restricted to authorised Lapdog staff only. Police check documents are not accessible to pet owners, other providers, or any other platform users. At this time, Lapdog does not use a third-party provider to conduct police checks on its behalf — providers obtain and upload their own police check documents.
Pet medical information: Information about a pet’s medications, medical conditions, and care needs is health-like information relating to the pet, provided by the pet owner or generated from platform activity (including booking notes and pre-booking quiz responses). We treat this information with a heightened level of care and use it for the purposes of facilitating bookings and maintaining the Pet Health Timeline. Where a pet owner shares this information with third parties via the Pet Passport feature, they do so under their own control — see clause 2.7.
Telehealth clinical intake information: For telehealth consultation bookings, pet owners provide clinical intake information as part of the pre-booking quiz, including the reason for the consultation, symptoms observed, onset of symptoms, prior veterinary history, current medications, and desired outcomes. This information relates to the health and care needs of the pet and is treated with a heightened level of care, consistent with our treatment of pet medical information. It is used only for the purpose of facilitating the relevant telehealth consultation.
We will only collect sensitive information with your consent and to the extent it is reasonably necessary for our functions. You will be informed of the purpose of collection at the time the information is requested.
2.4 Photo Updates
The Lapdog platform includes an optional feature that allows providers to upload photo updates during a booking, which may then be shared with the pet owner. The use of this feature by providers is entirely voluntary — Lapdog does not mandate that providers provide photo updates.
Pet owners are asked to provide their consent to photo updates being taken inside their home as part of the pre-booking quiz completed before each booking. If a pet owner does not consent, the provider should not use this feature for that booking.
Photos uploaded through this feature are taken on the provider’s personal device. Providers are required, under the Provider Agreement, to delete any photos taken during a Lapdog booking from their personal device and any associated cloud backup or sync services within 7 days of the booking’s completion, or at the time the photo is uploaded to the platform (whichever is earlier).
Lapdog retains uploaded photos for 7 days following completion of the booking, after which they are deleted from our systems.
Photos uploaded through the platform must depict only the pet and the pet’s immediate care environment. Providers must not photograph personal effects, valuables, or interior areas of the home unrelated to the pet’s care.
2.5 Telehealth Consultations
The Lapdog platform includes a telehealth consultation feature that enables pet owners and providers to connect via video for general pet care guidance. Telehealth consultations are conducted using a third-party video service (Twilio). Lapdog does not record the audio or video content of telehealth consultations. Session metadata (including the date, time, and duration of the consultation, and connection status) is retained by Lapdog for service delivery and quality assurance purposes. The video and audio streams are transmitted in real time and are not stored by Lapdog or Twilio after the session ends.
2.6 Clinics
Where a veterinary clinic registers a Clinic account on the platform to use the Shift Board, the following additional information is collected:
| Category | Examples |
|---|---|
| Business identity | Business name, ABN, clinic location(s) |
| Contact details | Primary contact name, email address, phone number |
| Licence information | Veterinary practice licence or registration details |
| Shift postings | Shift details including dates, times, rates, role requirements, and location |
| Application records | Records of shift applications received, accepted, and rejected |
2.7 Pet Health Timeline and Pet Passport
The platform maintains a Pet Health Timeline for each pet profile, which aggregates health events, medications, conditions, reminders, and care notes from multiple sources (including manual entries by the pet owner, booking notes recorded by providers, pre-booking quiz responses, and changes to the pet’s profile). The Pet Health Timeline is visible only to the pet owner and to providers with access to the pet’s booking information.
The Pet Passport feature enables pet owners to generate time-limited, read-only shareable links granting third parties access to their pet’s Health Timeline. Pet Passport sharing is entirely user-initiated — no health data is shared unless the pet owner explicitly creates and distributes a link. Third parties who access a Pet Passport link can view the shared data without requiring a Lapdog account. No third-party accounts, login, or tracking are involved in the shared view. Lapdog does not track or store the identity of third parties who access a Pet Passport link.
3. How We Collect Information
(a) Directly from you: When you create an account, complete your profile, make or accept a booking, submit a review, contact us, or otherwise interact with the platform.
(b) Through the pre-booking quiz: Pet owners complete a pre-booking quiz before each booking to confirm their pet’s current information. This also includes consent confirmation for photo updates.
(c) Through reference verification: For providers, we may contact the veterinary clinic or employer listed on your profile to verify your qualifications and work history. We will notify you that this verification will occur as part of the onboarding process.
(d) Through provider-uploaded police check documents: Providers are required to obtain their own National Police Check and upload the document to the platform as part of the onboarding process. Lapdog staff review the uploaded document to assess the provider’s suitability for platform registration. We do not currently use a third-party provider to conduct police checks on behalf of providers, though we may do so in the future — this policy will be updated accordingly.
(e) Through the platform automatically: Technical data (IP address, device data, usage analytics) is collected automatically when you use the platform or visit our website, including through cookies and Google Analytics.
(f) From third parties: Where you connect a third-party account (such as your Stripe Express account) to the platform, we may receive certain information from that third party in accordance with their privacy policy and your authorisation.
(g) Through telehealth consultations: Session metadata (date, time, duration, connection status) is collected automatically when a telehealth consultation is conducted through the platform. Clinical intake information is collected through the pre-booking quiz completed before each telehealth consultation. Lapdog does not record the audio or video content of telehealth consultations.
(h) Through the Shift Board: When a clinic posts a shift or a provider applies for a shift, the information submitted is collected through the platform. Application records (including which providers applied and whether applications were accepted or rejected) are retained as part of the shift record.
(i) Through the Pet Health Timeline: Health events, conditions, medications, and care notes are collected when a pet owner manually adds entries to their pet’s Health Timeline or when entries are automatically generated from booking activity, pre-booking quiz responses, or profile changes. Pet Passport link creation records (including creation date and sharing settings) are collected when a pet owner generates a shareable link.
We will not collect personal information by unlawful or unfair means. Where we collect information that you have not provided directly, we will take reasonable steps to notify you of that collection as soon as practicable.
4. How We Use Your Information
We use personal information only for the purposes for which it was collected, or for closely related purposes that you would reasonably expect. The primary purposes for which we use your information are set out below.
4.1 To Operate the Platform
(a) Creating and managing your account.
(b) Verifying your identity, qualifications, and suitability for platform registration (providers), and generating the Verified badge displayed on approved provider profiles to pet owners.
(c) Matching pet owners with suitable providers based on pet needs, service preferences, geographic range, and provider availability.
(d) Facilitating the booking process, including booking creation, acceptance, modification, and completion.
(e) Processing payments through Stripe Connect (see clause 6).
(f) Enabling communication between pet owners and providers through the platform messaging system.
(g) Sharing photo updates between providers and pet owners where consent has been given.
(h) Facilitating telehealth consultations between pet owners and providers, including generating video session access tokens, transmitting session metadata, and sharing clinical intake information with the assigned provider.
(i) Operating the Shift Board, including enabling clinics to post shifts, enabling providers to browse and apply for shifts, and sharing relevant profile information between clinics and providers for the purpose of evaluating shift applications.
(j) Maintaining the Pet Health Timeline for each pet profile and enabling pet owners to share their pet’s health information with third parties via Pet Passport links.
4.2 To Manage Safety and Quality
(a) Conducting qualification verification and National Police Checks on providers at onboarding.
(b) Maintaining the integrity of the provider registry, including verifying insurance currency.
(c) Investigating complaints, disputes, or incidents reported through the platform.
(d) Enforcing the Lapdog Terms of Service and Provider Agreement.
4.3 For Communications and Notifications
(a) Sending transactional lifecycle communications relating to your bookings (booking confirmation, upcoming booking reminders, completion prompts, review requests, invoices).
(b) Sending service-related communications (account notifications, policy updates, terms changes).
(c) Sending marketing communications (newsletters, platform updates, promotional offers) — only where you have opted in. See clause 9 for your opt-out rights.
4.4 For Platform Improvement and Analytics
(a) Monitoring and improving platform performance, features, and user experience.
(b) Analysing aggregated, de-identified usage data to understand how the platform is used.
(c) Addressing bugs, security vulnerabilities, and technical issues.
4.5 To Meet Legal and Regulatory Obligations
(a) Meeting our obligations under applicable Australian laws.
(b) Responding to lawful requests from regulatory authorities or law enforcement.
(c) Maintaining records required for tax and accounting purposes.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
5.1 Between Users of the Platform
To facilitate bookings, certain information is shared between pet owners and providers:
(a) Pet owners can see a provider’s name, profile photo, services offered, pricing, geographic range, qualifications (displayed at a general level), and reviews received from other pet owners.
(b) Providers can see the pet owner’s name, pet profile information (name, species, breed, medical needs, and behavioural notes), and booking details for bookings they accept.
(c) Providers cannot see pet owners’ full addresses until a booking is confirmed.
(d) Pet owners and providers should be aware that information shared through the platform’s messaging feature is visible to Lapdog for the purposes of moderation and dispute resolution.
(e) When a provider applies for a shift on the Shift Board, the clinic that posted the shift can see the provider’s name, profile photo, qualifications, provider type, and relevant work history on the platform.
(f) Providers browsing the Shift Board can see shift details posted by clinics, including the clinic’s business name, location, dates, times, rates, and role requirements.
5.7 Via Pet Passport Links
Where a pet owner creates a Pet Passport link, the following pet information is made accessible to anyone who has the link URL for the duration of the link’s validity:
(a) the pet’s profile information (name, species, breed, age);
(b) health events recorded on the Pet Health Timeline (including automatically generated entries from booking notes, pre-booking quiz responses, and profile changes);
(c) active medications and conditions; and
(d) upcoming reminders.
Pet Passport sharing is entirely user-initiated and consent-based. Lapdog does not select, approve, or monitor the recipients of Pet Passport links. The pet owner is solely responsible for deciding who receives a link and should only share links with trusted individuals. Lapdog does not track or store the identity of third parties who access a Pet Passport link.
5.2 To Third-Party Service Providers
We share information with the third-party service providers listed in clause 6 only to the extent necessary for those providers to perform their services. We do not authorise our service providers to use your information for their own purposes.
5.3 Police Check and Qualification Verification Providers
Lapdog does not share provider personal information with a third-party police check provider. Providers obtain their own National Police Check and upload the document directly to the platform, where it is reviewed and stored by authorised Lapdog staff. Qualification verification may involve us contacting the veterinary clinic or employer listed on the provider’s profile.
5.4 As Required by Law
We may disclose information where required or permitted to do so by law, including in response to a court order, subpoena, or lawful request from a government agency or law enforcement body. We will disclose only the minimum information necessary and will notify you of such disclosure where we are legally permitted to do so.
5.5 To Protect Safety
We may disclose information where we reasonably believe it is necessary to prevent a serious and imminent threat to the life, health, or safety of any person.
5.6 Business Transfers
If Lapdog undergoes a merger, acquisition, sale of assets, or restructure, your information may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and the privacy policy that will govern your information going forward.
6. Third-Party Service Providers
We use the following third-party services in connection with the operation of the Lapdog platform. Where these services involve the storage or processing of personal information, we have noted the relevant details below.
| Provider | Purpose | Data stored | Data location |
|---|---|---|---|
| Stripe Connect | Payment processing and provider payouts. Stripe conducts its own KYC on providers. Stripe holds AFSL No. 500105 and is AUSTRAC-registered. | Payment card data, bank account details (collected directly by Stripe, not stored by Lapdog). Lapdog receives only transaction confirmations and application fee records. | Australia and globally in accordance with Stripe’s Privacy Policy: stripe.com/au/privacy |
| DigitalOcean | Cloud hosting of the Lapdog application and website. | All platform data including user accounts, booking records, pet profiles, and uploaded photos. | Primarily Singapore and/or United States data centres. Lapdog ensures data is transferred under appropriate security controls. |
| Postmark | Transactional email delivery (booking confirmations, lifecycle notifications, account emails). | Email address, name, and email content (lifecycle and booking-related emails only). Not used for marketing. | United States. Postmark Privacy Policy: postmarkapp.com/privacy-policy |
| Google Analytics | Website and platform usage analytics. | De-identified or pseudonymous usage data (page views, sessions, device type, browser). IP addresses are anonymised. No personally identifiable information is sent to Google Analytics. | United States. Google Privacy Policy: policies.google.com/privacy |
| Twilio | Video conferencing infrastructure for telehealth consultations. Twilio provides the real-time video and audio transmission used during telehealth sessions. | Session metadata (participant identifiers, connection timestamps, duration). Video and audio streams are transmitted in real time and are not recorded or stored by Twilio or Lapdog after the session ends. | United States and globally in accordance with Twilio’s Privacy Policy: twilio.com/legal/privacy |
We will update this table whenever we add a new third-party service that involves the processing of personal information. We encourage you to review our third-party providers’ privacy policies for more information about how they handle your data.
7. Overseas Disclosure
Some of the third-party service providers listed in clause 6 store or process data outside Australia (in particular, DigitalOcean, Postmark, and Twilio operate servers in the United States, and Stripe operates globally). Before disclosing information to these providers, we take reasonable steps to ensure they are bound by privacy obligations substantially similar to those under Australian law, or that other appropriate safeguards are in place.
By using the Lapdog platform and accepting this policy, you consent to your personal information being held and processed overseas as described in clause 6, in accordance with APP 8. If you have questions about how a specific provider handles your data overseas, please contact us or refer to that provider’s privacy policy.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:
(a) All electronic records are stored in systems that require authenticated login access. Access is limited to authorised Lapdog personnel on a need-to-know basis.
(b) Data transmitted between the platform and users is encrypted using industry-standard TLS encryption.
(c) Our cloud hosting provider (DigitalOcean) employs encryption for data at rest and in transit, firewalls, and regular security monitoring.
(d) Passwords are stored in hashed form. We do not store payment card data or bank account details.
(e) We conduct periodic reviews of our security practices and update our systems to address known vulnerabilities.
No system is completely secure. In the event of a data breach that is likely to result in serious harm to affected individuals, we will comply with our obligations under the Notifiable Data Breaches scheme of the Privacy Act — including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
9. Data Retention
We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. The following retention periods apply:
| Data type | Retention period | Notes |
|---|---|---|
| Active account data (pet owners and providers) | Duration of the account plus 7 years | Required for dispute resolution and tax record-keeping obligations |
| Booking records | 7 years from booking completion date | Required for tax and accounting purposes under the Tax Administration Act 1953 |
| Qualification certificates or equivalent | Duration of the provider’s account, then deleted | Copy of the uploaded qualification certificates or equivalent. Accessible to authorised Lapdog staff only for provider profile review and approval purposes, and used to generate the Verified badge displayed on the provider’s profile. |
| Police check results (pass/fail) | Duration of the provider’s account, then deleted | Copy of uploaded police check document retained. Accessible to authorised Lapdog staff only for provider profile review and approval purposes, and used to generate the Verified badge displayed on the provider’s profile. |
| Insurance certificates of currency | Duration of the provider’s account plus 12 months | Retained to verify provider insurance coverage periods. Accessible to authorised Lapdog staff only for provider profile review and approval purposes, and used to generate the Verified badge displayed on the provider’s profile. |
| Photo updates uploaded during bookings | 7 days from booking completion | Deleted from platform following the retention period. Providers must delete photos from personal devices within 7 days of upload. |
| Marketing opt-in/opt-out records | Duration of the account plus 7 years | Required to evidence consent for direct marketing purposes |
| Technical and analytics data | 24 months from collection (rolling) | Google Analytics data is subject to Google’s own retention settings |
| Telehealth session metadata | 7 years from booking completion date | Session date, time, duration, and connection status. Retained as part of the booking record for dispute resolution and tax record-keeping. Video and audio content is not recorded or retained. |
| Telehealth clinical intake responses | 7 years from booking completion date | Pre-booking quiz responses for telehealth consultations (symptoms, onset, prior vet history). Retained as part of the booking record. |
| Clinic account data | Duration of the account plus 7 years | Business name, ABN, locations, contact details, licence information. Required for dispute resolution and record-keeping. |
| Shift records and applications | 7 years from shift completion date | Shift details, application records, acceptance and rejection records. Required for dispute resolution and record-keeping. |
| Pet Health Timeline entries | Duration of the pet profile plus 7 years | Health events, conditions, medications, reminders, and care notes. Automatically generated entries are retained as part of the booking and profile record. |
| Pet Passport link records | 12 months from link expiry or revocation | Link creation date, expiry setting, and revocation status. Used for audit and dispute resolution purposes. No record of who accessed the link is retained by Lapdog. |
When personal information is no longer required to be retained, we will take reasonable steps to destroy or permanently de-identify it in a secure manner. If you close your account, we will de-activate your profile and cease active use of your personal information but may retain certain records for the periods specified above for legal and compliance purposes.
10. Marketing Communications and Your Choices
We may send you marketing communications (such as newsletters, platform updates, promotional offers, and blog content) only if you have opted in to receive them. You are not required to consent to marketing communications as a condition of using the Lapdog platform.
You may opt in to marketing communications at the time of registration or at any subsequent time through your account settings. You may withdraw your consent and opt out at any time by:
(a) clicking the ‘unsubscribe’ link in any marketing email;
(b) updating your communication preferences in your account settings; or
(c) contacting us at [email protected].
Opting out of marketing communications will not affect transactional or service-related communications, which will continue to be sent as necessary for the operation of your account and any active bookings.
11. Cookies and Analytics
The Lapdog website and platform use cookies and similar technologies to support the operation of the platform and to collect analytics data.
(a) Essential cookies: Required for the platform to function (for example, maintaining your login session). These cannot be disabled.
(b) Analytics cookies: We use Google Analytics to collect de-identified data about how users interact with our website and platform (page views, session duration, device type). Google Analytics is configured to anonymise IP addresses. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on (available at tools.google.com/dlpage/gaoptout).
You can manage cookie preferences through your browser settings. Disabling cookies other than essential cookies may affect the functionality of the platform.
12. Access to and Correction of Your Information
Under the APPs, you have the right to request access to the personal information we hold about you. You have the right to request that we correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us at [email protected]. We will respond within 30 days of receiving your request. We may need to verify your identity before providing access.
We will provide access in the format you request where it is reasonable and practicable to do so. In limited circumstances, we may decline to provide access — for example, where providing access would unreasonably impact the privacy of another individual, or where we are required by law to refuse. If we decline a request, we will provide you with a written explanation.
There is no charge for making an access or correction request, though we may charge a reasonable fee to cover the cost of providing access to a large volume of information.
13. Complaints
If you have a complaint about how Lapdog has handled your personal information, or if you believe we have failed to comply with our obligations under the Privacy Act or the APPs, please contact our Privacy Officer in the first instance:
Privacy Officer Email: [email protected]
We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, third-party services, or applicable law. When we make material changes, we will notify you by email (to the address associated with your account) and by posting an updated version on the Lapdog platform with a revised ‘last updated’ date.
Your continued use of the Lapdog platform after the effective date of any updated policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:
Lapdog
Email: [email protected]
Website: www.lapdogpets.com.au
Business: Lapdog Pty Ltd (ABN 45 695 680 294)
Governing law: Victoria, Australia
Last updated 20 May 2026. Questions about this document? Email [email protected].