Contracts and What to Expect
Understanding agreements, fees, and what should be covered in writing.
Why a Written Agreement Matters
A clear, written agreement protects both you and the care provider. It sets expectations, defines responsibilities, and provides a framework for handling problems. Never rely on verbal agreements alone — even with people you trust.
A good pet care agreement should cover:
- Dates and times of care (start, end, pick-up/drop-off)
- Fees — total cost, deposit requirements, payment method and timing
- Cancellation policy — how much notice is required, refund terms
- Your pet’s details — name, breed, age, microchip number, council registration
- Medical information — vet details, medications, known conditions, allergies
- Feeding instructions — brand, quantity, frequency, treats
- Emergency authorisation — permission for the provider to seek emergency veterinary treatment and a spending limit
- Liability — who is responsible if your pet causes damage or is injured
- Special instructions — exercise requirements, behavioural notes, things to avoid
This is one of the most important clauses in any pet care agreement. If your pet needs emergency treatment while you are unreachable, the provider needs written authorisation to act. Discuss a spending limit (e.g. up to $1,500 AUD without prior approval) and ensure your vet's details are on file. Without this, a vet may delay treatment while trying to reach you.
Understanding Fees and Pricing
Pet care pricing varies widely across Australia. As a general guide for 2026:
- In-home pet sitting (overnight): $50 to $120 AUD per night
- Drop-in house visits: $20 to $50 AUD per visit
- In-home boarding: $40 to $90 AUD per night
- Boarding kennels: $30 to $80 AUD per night
- Doggy daycare: $40 to $80 AUD per day
Prices vary based on location (metro vs regional), the provider’s experience and qualifications, the number of pets, and any special requirements (medication administration, extra walks, etc.).
Be wary of prices significantly below the local average. Quality care costs money — providers need to cover insurance, equipment, cleaning, and their own time. Extremely low prices may indicate inexperience, too many animals per carer, or corners being cut.
Many providers charge extra for: - Public holidays (25% to 50% surcharge is common) - Additional pets from the same household - Medication administration - Late pick-up or early drop-off
Always confirm the total cost upfront, including any potential surcharges.